FAQ's

Returns

Policy: Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Used, opened, and/or final sale items cannot be returned. Personalized orders are non-refundable once your order is placed. 

If you wish to return an item that was gifted to you, please contact rebecca@whitetreepaper.com

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. 

Your Return: Make sure that your order qualifies Unused and unopened products may be returned within 30 days of receipt. 2. Return your order and packing slip. Please send your order and its original packing slip to:

ATTN: White Tree Paper Returns

1721 SE 17 St #338

Fort Lauderdale, FL 33316

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund. Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact rebecca@whitetreepaper.com.

Exchanges

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact rebecca@whitetreepaper.com. 

Shipping