FAQ's

Returns

Policy: Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Used, opened, and/or final sale items cannot be returned. Personalized orders are non-refundable once your order is placed. 

If you wish to return an item that was gifted to you, please contact rebecca@whitetreepaper.com

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. 

Your Return: Make sure that your order qualifies Unused and unopened products may be returned within 30 days of receipt. 2. Return your order and packing slip. Please send your order and its original packing slip to:

White Tree Paper

ATTN: Returns

106 Charles St, #1B

New York, NY 10014

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund. Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact rebecca@whitetreepaper.com.

Exchanges

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact rebecca@whitetreepaper.com

Shipping

Shipping Cost: We offer free ground shipping on orders over $50 shipping to the continental U.S. Shipping rates for orders under $50​ ​and expedited orders will be calculated based on the order total and the destination address.
 
Your Order Arrival: Orders are processed and delivered Monday through Friday, excluding holidays. Please allow 1-2 business days for processing. Most orders ship from ​New York, NY.  Any orders placed on Saturday or Sunday will not ship until the following Monday.
 
Expedited Shipping: Please note only FedEx expedited orders placed before 2PM EST will ship the same day.  If the order is placed after 12PM EST with expedited shipping, it will ship within 2-3 business days.
 
Saturday Delivery: At this time we are not able to ship for Saturday delivery. If there is an urgent need, please contact us at ​rebecca@whitetreepaper.com so that we can further assist you.

 

If you have any questions regarding the status of your order, please contact us at rebecca@whitetreepaper.com and ​we will get back to you shortly.